Juan Plus Terms and Conditions – Online Gaming Platform Philippines

By accessing, registering for, or using any part of the Juan Plus platform — including the website at juanplus.best, any mobile interface, or any associated services — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full.

Your continued use of Juan Plus after any update to these terms constitutes your acceptance of the revised version. If you have questions about any provision, please contact the support team before proceeding.

These terms apply to all users of Juan Plus, including registered members, guest users accessing demo content, and any person browsing the platform in any capacity.

To register and play on Juan Plus, you must meet all of the following requirements:

• You must be at least 21 years of age. Juan Plus strictly enforces the minimum age requirement and may request proof of identity and age at any time.
• You must be physically located in the Philippines, or in a jurisdiction where accessing online gaming platforms is not prohibited by local law.
• You must not be under any self-exclusion order, whether placed by you through Juan Plus's responsible gaming tools or imposed by any regulatory authority.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be an employee, contractor, affiliate, or family member of a household containing an employee or contractor of Juan Plus or its associated companies.

Juan Plus reserves the right to request documentary proof of eligibility at any stage of the account lifecycle, including during registration, before processing a withdrawal, or in response to any suspicious account activity. Failure to provide satisfactory documentation may result in account suspension or termination.

Each player is permitted to hold one account only on Juan Plus. Opening multiple accounts — whether under the same identity or different identities — is a violation of these terms and may result in the permanent closure of all associated accounts and the forfeiture of any balances held.

When registering, you agree to provide accurate, complete, and current information including your legal name, date of birth, mobile number, and any other information required by Juan Plus. You are responsible for updating this information if it changes.

You are solely responsible for maintaining the confidentiality of your account credentials. Juan Plus will not be liable for any loss or damage arising from unauthorised access to your account that results from your failure to keep your login details secure. If you suspect unauthorised access, you must notify Juan Plus support immediately.

Account sharing — allowing another person to use your Juan Plus account — is not permitted under any circumstances.

Juan Plus accepts deposits via the following Philippine payment channels: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO/BPI/UnionBank online banking, and Visa/Mastercard debit or credit cards.

All deposits are processed in Philippine Pesos (₱). The minimum deposit amount is ₱100 unless otherwise specified for a particular promotion or table. There is no maximum deposit limit by default, though Juan Plus may apply transaction limits in compliance with applicable anti-money laundering requirements.

Deposited funds are for gaming purposes on the Juan Plus platform only. You agree that all funds deposited are:

• From a legitimate source and are not the proceeds of any illegal activity.
• Owned by you personally and not held on behalf of any third party.
• Not part of any attempt to launder money or circumvent any financial regulation.

Juan Plus may conduct identity and source-of-funds verification in accordance with applicable KYC (Know Your Customer) requirements. Deposits may be held pending verification until the process is complete.

Withdrawals from your Juan Plus wallet are processed to the same payment channel used for your most recent deposit, where operationally possible. GCash and Maya withdrawals typically process within five minutes. Bank transfers via InstaPay process within the same banking day in most cases.

Juan Plus reserves the right to conduct identity verification before processing any withdrawal. This may include requesting a government-issued ID, proof of address, or additional documentation. This is standard practice under KYC obligations and is not an indication of any wrongdoing on the part of the player.

Withdrawals may be declined or placed on hold if:

• Account verification is incomplete or documentation has not been provided.
• There is a pending bonus wagering requirement that has not yet been met.
• The account is under investigation for suspected policy violation.
• The withdrawal amount includes funds from a deposit that has not cleared.

Juan Plus does not charge platform fees on withdrawals. Your payment channel provider may apply its own transaction fees, which are beyond Juan Plus's control.

Juan Plus regularly offers bonuses and promotional offers to both new and existing players. Each promotion has its own specific terms, including minimum deposit requirements, eligible games, and wagering requirements. These are published on the Promotions page alongside each offer.

General bonus rules that apply across all Juan Plus promotions:

• Bonuses are awarded to one account per player, per household, and per device.
• Bonuses cannot be transferred between accounts or converted to cash without fulfilling the stated wagering requirements.
• Free spins and bonus credits expire if not used within the timeframe stated in the specific promotion terms.
• Juan Plus reserves the right to modify, suspend, or cancel any promotion at any time, with or without prior notice.
• Abuse of bonus offers — including but not limited to collusion, exploitation of technical errors, or systematic betting strategies designed to meet wagering requirements with minimal risk — may result in bonus forfeiture and account review.

If you are unsure whether a particular playing strategy qualifies under a promotion's terms, please contact Juan Plus support before proceeding.

All games offered on Juan Plus — including Tongits, Pusoy, Color Game, Fishing Games, and Slots — operate according to their respective game rules as displayed within each game's interface. Players are responsible for understanding the rules of each game before wagering real money.

All game outcomes are determined by a certified Random Number Generator (RNG) for luck-based games, and by the mechanics of card play for skill-based games like Tongits and Pusoy. Juan Plus does not manipulate game outcomes in favour of any party.

In the event of a technical error or malfunction during a game session, bets may be voided and stakes returned. Juan Plus will notify affected players and will not be liable for any winnings that would have resulted from a round that was interrupted by a technical fault.

Players accept that the results displayed on the Juan Plus platform are final once a game round has been completed and the result confirmed. Disputes must be raised within 7 days of the relevant game session.

The following actions are strictly prohibited on Juan Plus and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Fraud and Misrepresentation: Providing false identity information, using someone else's payment method, or misrepresenting your age or location.
• Collusion: Coordinating with other players to unfairly influence the outcome of any game, particularly in real-money card games like Tongits and Pusoy.
• Chip Dumping: Deliberately losing to another player in order to transfer funds between accounts.
• Automated Tools: Using bots, scripts, or any automated system to interact with Juan Plus games or the platform interface.
• Money Laundering: Depositing funds derived from illegal activity or using the platform to cycle money for any unlawful purpose.
• Chargebacks: Initiating a payment reversal for a deposit that was used for gaming. This is considered fraudulent and Juan Plus will recover the reversed amount from any remaining balance.
• Exploitation of Bugs: Taking advantage of any software error or unintended feature to gain an unfair advantage or receive additional payouts.

Juan Plus actively monitors for all of the above and cooperates fully with law enforcement when required.

Juan Plus is committed to providing a safe and responsible gaming environment. The platform offers the following tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Loss Limits: Define a maximum loss threshold for a given period.
• Session Time Reminders: Receive notifications after a defined period of continuous play.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. Once active, self-exclusion cannot be reversed before the stated period expires.
• Reality Checks: Pop-up reminders showing how long you've been playing and your net session result.

Juan Plus will honour all self-exclusion requests immediately. If a self-excluded player attempts to circumvent the exclusion by creating a new account, Juan Plus will close that account and return any deposits made.

Please visit the Responsible Gaming page for full details on all available tools and external support organisations available to Filipino players.

Juan Plus collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). Your personal information is used solely for the purposes of account management, payment processing, identity verification, fraud prevention, and compliance with regulatory obligations.

Juan Plus will never sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, identity verification services, and regulatory bodies as required by law or as necessary to operate the platform.

For full details on how Juan Plus handles your data, please review the Privacy Policy.

All content on the Juan Plus platform — including but not limited to the brand name, logo, game graphics, interface design, text, promotional materials, and software — is the exclusive intellectual property of Juan Plus or its licensed content providers.

You may not copy, reproduce, distribute, modify, or create derivative works from any Juan Plus content without express written permission. Unauthorised use of Juan Plus's intellectual property may result in legal action.

Juan Plus provides the platform on an "as is" basis and makes no warranties regarding continuous, uninterrupted availability of the service. The platform may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond Juan Plus's reasonable control.

To the fullest extent permitted by applicable law, Juan Plus will not be liable for:

• Any loss of winnings resulting from a game technical error, provided the matter is handled per Section 7.
• Losses arising from your failure to comply with these terms.
• Consequential, indirect, or incidental damages of any kind.
• Any loss resulting from unauthorised account access caused by your failure to maintain the security of your login credentials.

You may close your Juan Plus account at any time by contacting the support team. Any remaining real-money balance (excluding bonus funds subject to outstanding wagering requirements) will be returned to your nominated payment method following verification.

Juan Plus reserves the right to suspend or permanently close any account at its discretion, including but not limited to situations involving:

• Violation of any provision of these Terms and Conditions.
• Suspected fraud, collusion, or other prohibited conduct.
• Failure to complete identity verification when requested.
• Activity that Juan Plus determines poses a risk to the integrity of the platform or other players.

In cases of account closure due to a terms violation, Juan Plus may forfeit any remaining bonus balances and withhold funds pending investigation. Players will be notified of the reason for any account suspension where operationally possible.

Juan Plus may update these Terms and Conditions from time to time to reflect changes in the platform, applicable law, or regulatory requirements. When material changes are made, Juan Plus will notify registered players via the email address or mobile number on file, or through a prominent notice on the platform.

The date at the top of this page always reflects when the terms were last updated. We encourage you to review this page periodically. Continued use of Juan Plus after an update constitutes acceptance of the revised terms.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from your use of Juan Plus that cannot be resolved through our internal support process will be subject to the exclusive jurisdiction of the appropriate Philippine courts.

If any provision of these terms is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

For any questions about these terms, please contact the Juan Plus support team at support@juanplus.best.