Juan Plus Privacy Policy – How We Handle Your Personal Data

Welcome to the Juan Plus Privacy Policy. This document governs how Juan Plus collects, uses, stores, and protects the personal information of players and visitors who interact with the platform at juanplus.best.

Juan Plus operates in the Philippines and is committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We take our obligations under Philippine law seriously, and we've written this policy to reflect those standards in terms that are straightforward and easy to follow.

By registering for an account, making a deposit, or using any part of the Juan Plus platform, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, please reach out to us before continuing to use the service.

Juan Plus acts as the data controller for all personal information collected through juanplus.best and any associated mobile interfaces or services. As data controller, Juan Plus is responsible for determining the purposes and means of processing your personal data.

Our designated Data Protection Officer (DPO) oversees compliance with the Data Privacy Act and handles data subject requests. You can contact the DPO via the email address listed in Section 14 of this policy.

The following table outlines the categories of personal data Juan Plus collects and the typical examples within each category:

Juan Plus does not collect sensitive personal information as defined under the Data Privacy Act — such as health information, racial or ethnic origin, or religious beliefs — unless specifically required for a regulatory purpose, in which case you will be informed in advance.

Juan Plus collects personal data through the following methods:

• Direct Collection: When you fill out the registration form, complete identity verification, contact support, or submit any form on the Juan Plus platform.
• Transaction Processing: When you make a deposit or request a withdrawal, financial data is captured through our payment processing partners.
• Automated Technical Collection: When you access juanplus.best or use the platform, certain technical data such as IP address, device information, and session data is collected automatically by our servers and analytics tools.
• Cookies and Tracking Technologies: Juan Plus uses cookies and similar tools to maintain session state, remember your preferences, and understand how players use the platform. See Section 10 for full details.
• Third-Party Sources: We may receive identity verification or fraud screening data from licensed third-party KYC and AML service providers, used solely for compliance purposes.

Juan Plus uses your personal data only for the purposes outlined below. We do not process your data for any purpose that is incompatible with what is listed here:

• Account Management: Creating, maintaining, and securing your Juan Plus account, including password resets and login authentication.
• Identity Verification (KYC): Confirming your identity, age, and eligibility to use the platform in compliance with applicable regulatory requirements.
• Payment Processing: Facilitating deposits and withdrawals via GCash, Maya, bank transfers, and other supported payment channels.
• Anti-Money Laundering (AML) Compliance: Monitoring transactions for suspicious activity in accordance with Philippine AML laws and regulations.
• Responsible Gaming: Using gaming data to monitor for problem gambling indicators and apply responsible gaming tools when flagged, including deposit and loss limit enforcement.
• Customer Support: Investigating and resolving account queries, complaints, and technical issues.
• Platform Security: Detecting and preventing fraud, collusion, and unauthorised account access.
• Marketing Communications: Sending you promotional offers, bonus updates, and platform news — but only if you have opted in. You can opt out at any time.
• Legal and Regulatory Compliance: Meeting our obligations under the Data Privacy Act, gaming regulations, and any other applicable Philippine law.

Under the Philippine Data Privacy Act, Juan Plus processes personal data on the following lawful bases:

• Contractual Necessity: Processing required to create and maintain your account, process payments, and provide the gaming service you have registered for.
• Legal Obligation: Processing required to comply with KYC, AML, and other regulatory obligations applicable to online gaming platforms in the Philippines.
• Legitimate Interest: Processing necessary to protect the security of the platform, prevent fraud, and ensure the fair experience of all players — where this does not override your rights.
• Consent: Where you have specifically opted in to receive marketing communications or promotional materials from Juan Plus. This consent is optional and can be withdrawn at any time.

Juan Plus does not sell your personal data to third parties. We share your information only in the following circumstances and only to the extent necessary:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, and partner banks receive financial data necessary to process your deposits and withdrawals. Each processor operates under their own privacy policy and is bound by data processing agreements with Juan Plus.
• Identity Verification Providers: Licensed KYC service providers receive identity data when we need to verify your documents. This is a one-way, purpose-limited transfer.
• Regulatory Authorities: Juan Plus may be legally required to share data with Philippine gaming regulators, the National Privacy Commission, law enforcement agencies, or courts in response to lawful requests.
• Fraud Prevention Services: Anonymised or pseudonymised technical data may be shared with fraud prevention networks to identify and block fraudulent account activity.
• Technology and Hosting Providers: Our infrastructure partners may have limited, contractually bound access to data as part of operating the platform.

All third parties who receive personal data from Juan Plus are bound by data processing agreements requiring them to process the data only for the specified purpose and in compliance with the Data Privacy Act.

Juan Plus retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by law. General retention periods are as follows:

• Account Data: Retained for the duration of your active account plus a minimum of five years after account closure, in line with AML record-keeping requirements.
• Financial and Transaction Data: Retained for a minimum of five years from the date of the transaction, as required under Philippine anti-money laundering regulations.
• KYC and Identity Documents: Retained for the period required by our regulatory obligations, typically five years from account closure.
• Gaming History: Retained for the lifetime of your account plus five years, for dispute resolution and responsible gaming purposes.
• Support Communications: Retained for three years from the date of the interaction unless a longer period is required for an ongoing dispute or investigation.
• Marketing Preferences: Retained until you withdraw consent or close your account.

When data is no longer required and its retention period has expired, Juan Plus will securely delete or anonymise it.

Juan Plus implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and the Juan Plus platform is encrypted using industry-standard TLS protocols. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data within the Juan Plus organisation is strictly role-based. Staff members can only access data they need to perform their specific job functions.
• Two-Factor Authentication: Available for all player accounts and required for administrative access to platform systems.
• Regular Security Audits: The Juan Plus platform undergoes regular security assessments and penetration testing to identify and address vulnerabilities.
• Incident Response: Juan Plus maintains a data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act.

While Juan Plus takes all reasonable steps to protect your data, no online system is completely immune to risk. You are responsible for keeping your account login credentials secure and for notifying us immediately if you believe your account has been compromised.

Juan Plus uses cookies and similar tracking technologies to operate the platform effectively and improve the player experience. Here is how we use them:

• Essential Cookies: Required for the platform to function. These maintain your logged-in session, remember your language and display preferences, and ensure the security of your session. These cannot be disabled.
• Analytics Cookies: Help us understand how players navigate the platform, which games are most popular, and where users encounter difficulties. This data is aggregated and anonymised.
• Performance Cookies: Used to optimise page load times and platform responsiveness, particularly on mobile devices.
• Marketing Cookies: Used only if you have opted in to receive promotional communications. These help Juan Plus understand which promotions are relevant to you.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to use the Juan Plus platform normally.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by Juan Plus:

To exercise any of these rights, contact the Juan Plus Data Protection Officer at support@juanplus.best with the subject line "Data Rights Request." We will respond within 15 business days. Identity verification may be required before we can action your request.

Juan Plus is strictly an adults-only platform. Access is limited to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under 21.

If Juan Plus discovers that an account has been created by someone under 21, or that personal data belonging to a minor has been collected, we will:

• Immediately close the account.
• Return any real-money deposits after identity verification.
• Permanently delete all associated personal data as promptly as legally permissible.

Parents or guardians who believe a minor may have registered on Juan Plus should contact support immediately at support@juanplus.best.

Juan Plus may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our internal data practices. When material changes are made, we will notify registered players via their registered mobile number or email address, and by posting a notice on the platform.

The date at the top of this page shows when the policy was most recently updated. We encourage you to review this policy periodically. Continued use of Juan Plus after a policy update constitutes acceptance of the revised terms.

If changes reduce your privacy protections in any material way, we will provide at least 30 days' notice before the updated policy takes effect, giving you the opportunity to review and, if necessary, close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the Juan Plus Data Protection Officer directly:

• Email: support@juanplus.best
• Subject Line: Use "Privacy Policy Enquiry" or "Data Rights Request" as appropriate
• Response Time: We aim to respond to all privacy-related queries within 15 business days

If you believe your data rights under the Data Privacy Act have not been respected after contacting us, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines.